RoamerSupport
Email us
[email protected]. Tell us your iPhone model, iOS version and what you were doing, and include screenshots if you can.
Tracking
How does automatic tracking work?
With location set to Always, Roamer uses low-power iOS location services to note the country you’re in each day, even while the app is closed. It doesn’t run continuous GPS. Opening the app also logs today straight away.
Why does Roamer need “Always” location?
Border crossings often happen while the app isn’t open. With “While Using” only, Roamer can log days only when you open it. You can switch in Settings › Roamer › Location.
A day is missing or wrong. How do I fix it?
Open History, tap the trip and choose Edit trip, or tap + to add one. You can drag the start and end of a trip on the timeline or in the calendar view.
Does tracking drain my battery?
Roamer relies on the same low-power signals iOS uses for features like Significant Locations, and pauses while you’re not moving, so the impact is small.
Photo import
What does Roamer read from my photos?
Only each photo’s date and location tag. The images are never opened, uploaded or stored. The countries are worked out on your device.
Why are some trips missing after importing?
Photos without a location tag (screenshots, many messaging-app images, or photos taken with location off) can’t be placed. Days between photos aren’t assumed to be travel days, so check the results and add anything missing.
Subscription
How do I cancel?
Go to Settings › [your name] › Subscriptions › Roamer and tap Cancel Subscription. Cancel at least 24 hours before your trial or current period ends to avoid being charged for the next one.
I already subscribed. How do I restore it?
On the Roamer paywall, tap Restore. Make sure you’re signed in with the same Apple ID you used to subscribe.
How do I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
Your data
Where is my data stored?
On your iPhone only. There’s no Roamer account or server. See the Privacy Policy for details.
How do I move to a new iPhone?
Your Roamer data comes with you when you restore your new iPhone from an iCloud or computer backup. You can also export your trips as a CSV from You › Export data.
How do I delete my data?
Delete trips and documents in the app, or delete Roamer to remove everything stored by the app.
Accuracy
Can I rely on Roamer for my visa or tax status?
Roamer is an organizational tool, not legal, tax or immigration advice. Rules vary by person and change over time, so confirm important decisions with the relevant authority or a qualified professional. See the Terms of Use.